Privacy Policy

Last Updated: October 17, 2026

Introduction

This Privacy Notice describes the types of information SafeNet Technology LLC, an Ohio limited liability company (“SafeNet,” “we,” “our,” or “us”), may collect from you or that you may provide when you visit safenettechnology.com (our “Website”) or use the SafeNet Technology mobile application, including its versions for Windows computers (our “App,” and together with the Website, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. SafeNet provides software that lets parents control the apps and domains a child can access on the child’s phone or computer.

This Privacy Notice applies only to information we collect through the Services, including in communications between you and the Services such as email, text, chat, and other electronic messages, and the information the App collects from a Child’s device, described in Children’s Privacy. It does not apply to information collected by us offline or through any other means that does not link to this Privacy Notice, or by any third party, including through any application or content that may link to or be accessible from or through the Services. This exclusion does not apply to service providers that process Personal Information on our behalf and under our instructions, as described in Who We Disclose Your Personal Information To.

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. This Privacy Notice describes SafeNet’s information practices; your use of the Services is governed by our Terms of Use, and your subscription to the Services is governed by our Subscription Agreement. This Privacy Notice may change from time to time (see Changes to This Privacy Notice). Please check this Privacy Notice periodically for updates.

We provide our Services for use only by persons located in the United States, and we make no claims that the Services or any of their content are accessible or appropriate outside of the United States. This Privacy Notice applies to residents of the United States.

Children’s Privacy

Our Services are built for parents. This section describes the information the App collects from the device of the minor whose use the parent manages, how we use and disclose that information, how we obtain the parent’s consent to collect it, and the rights the Parent has over it.

Who Uses the Services

The account holder for the Services must be a parent or legal guardian who is at least 18 years old (the “Parent”). The minor whose device the App manages is referred to in this Privacy Notice as a “Child.” A Child is not an account holder. A Child cannot register for the Services, cannot hold an account, and cannot change the controls the Parent sets. The Parent creates the account, installs the App on the Child’s device, pairs that device with the Parent’s account, and configures the controls that apply to that device.

Downloading and Pairing the App

The App for Android and Windows devices is downloaded from our Website. When the App is downloaded from our Website, we collect the IP address of the device that makes the download. When the App is downloaded from the Apple App Store, Apple processes information related to the download under Apple’s own privacy policy. SafeNet receives only the information Apple makes available to developers through App Store services and analytics.

We use the IP address collected with a download to deliver the App, and we use that IP address to secure the Services and to prevent fraud. We may combine that IP address with other information we hold about the Parent’s account for those purposes. We do not use App Store download information to contact a child, build a child profile, or serve advertising. We do not use the information Apple makes available to developers through App Store services and analytics for any other purpose. To keep the IP address and App Store download information to those uses, we limit who can access it and delete it as described in Retention of a Child’s Information. We do not disclose that information except to service providers that help us deliver and secure the Services, and except where the law requires it. Our Website analytics, described under Automated Collection Technologies, run on the pages used to download the App, as they do on the rest of our Website.

After the App is installed, it collects no information from the device until the Parent pairs the device with the Parent’s account by entering the pairing key the Parent obtains through the Website, except that, before pairing, the App on an Android or Windows device may contact our servers to check for updates to the App. That contact sends us the device’s IP address and basic technical information needed to check for an update, such as the App version, and we use it only to determine whether an update is available and to deliver it. Updates to the App on Apple devices are delivered by Apple through the App Store. The collection described under Information We Collect From a Child’s Device begins only after pairing.

Information We Collect From a Child’s Device

To deliver the parental controls the Parent configures, the App collects the following from the Child’s device:

Device identifiers and device information, including a device identifier, device model, operating system version, App version, and connection status.
The applications installed on the device and information about their use, including which applications are opened and for how long.
The web domains the device attempts to reach and whether access to each was allowed or blocked under the Parent’s settings or under restrictions we apply to all accounts. We configure the Child’s device to use our encrypted DNS filtering service, so each request the device makes to reach a domain is sent to infrastructure we manage, where we check the domain name against the Parent’s settings and against certain services we restrict for all accounts, which a Parent’s settings cannot override. Our filtering service evaluates domain names. It does not read the content of the Child’s communications or the content of the web pages the Child visits. We may keep a limited record of filtering events, such as the blocked domain, the device or profile identifier, the reason for the block, and the time, to provide parental-control reporting and to handle requests for access to a blocked domain. In this Privacy Notice, references to information the App collects from a Child’s device include information our DNS filtering service receives from that device.
Screen-time totals and rule-enforcement events, such as a time limit reached, a schedule applied, or a request blocked.
The Child’s name or nickname and age, as the Parent enters them when setting up the Child’s profile.
Whether the App remains installed and active on the device, and records of when the App was installed on the device and when it was deactivated, so that we can notify the Parent as described under Deactivating or Removing the App.

The Services do not enable a Child to make personal information publicly available.

The App does not collect precise geolocation, the content of the Child’s messages, photographs, contacts or call logs, audio recordings or voice data, or biometric or health information from the Child’s device.

How We Use a Child’s Information

We use the information we collect from a Child’s device only to provide the parental controls and reporting the Parent has configured, to operate, secure, support, and troubleshoot the Services, and as the Parent directs through the App’s settings. The App collects only the information reasonably necessary for the Parent’s chosen controls and the operation of the Services, and nothing more. We do not use a Child’s information for advertising or marketing, we do not use it to build a profile of the Child beyond the reports the Parent has configured, and we do not sell it. We do not disclose a Child’s information to third parties other than service providers that host our systems and support the operation of the Services, which process it on our behalf and under our instructions. We also disclose a Child’s information where the law requires it.

We collect persistent identifiers from a Child’s device to operate the App on that device. We use them to identify the device to the Parent’s account, apply the Parent’s settings, secure the Services, and diagnose problems. We do not use a persistent identifier collected from a Child’s device to contact the Child.

Parental Consent

We obtain verifiable parental consent before the App collects any information from a Child’s device, other than the update check described under Downloading and Pairing the App. We obtain that consent by requiring the Parent, in connection with the Parent’s subscription, to use a credit card, debit card, or other online payment system that provides notification of each discrete transaction to the primary account holder, including when the Parent provides a payment method to begin a free trial. Apart from that update check, the App collects no information from a Child’s device until the Parent pairs the device, and we make the pairing key available to the Parent only after the Parent has given that consent.

We obtain separate verifiable parental consent before disclosing a Child’s information for any purpose that is not integral to providing the Services. We rely on verifiable parental consent for all information the App collects from a Child’s device after pairing. We do not seek parental consent for the IP address collected with a download from our Website or the information the App sends with an update check before pairing, because we collect and use that information only to support the internal operations of the Services, as described under Downloading and Pairing the App. App Store download information is handled by Apple under Apple’s own privacy practices and is not collected from a Child’s device by SafeNet.

Parental Rights

A Parent may at any time ask to see the information collected from the Child’s device, ask us to delete it, and tell us to stop collecting or using it. A Parent may also ask us to describe the categories of information we collect from a Child’s device. To make any of these requests, contact us at wecare@safenettechnology.com, by mail at SafeNet Technology LLC, 513 Ragersville Road NW, Sugarcreek, Ohio 44681, or by phone at 234-354-2029. We do not charge for these requests, and we will respond within thirty (30) days of receiving one. Before we act on a request, we verify that the requester is the Parent by confirming the credentials for the account and, where applicable, the payment method on file. If a Parent tells us to stop collecting or using a Child’s information, we may be unable to provide the Services for that Child’s device. Closing the account or removing the Child’s profile deletes the Child’s information, subject to Retention of a Child’s Information below.

Retention of a Child’s Information

We retain the information we collect from a Child’s device only as long as is reasonably necessary to fulfill the specific purpose for which we collected it, and we do not retain it indefinitely. This section is our written data retention policy for a Child’s information. We collect a Child’s information only for the purposes described in How We Use a Child’s Information and, for the IP address collected with a download from our Website and the information the App sends with an update check before pairing, the purposes described under Downloading and Pairing the App. We need to retain a Child’s information only to provide the controls and reporting the Parent has chosen and to operate, secure, support, and troubleshoot the Services. We keep a Child’s profile information, which is the name or nickname and age the Parent enters, the device identifiers and device information, and whether the App is installed and active, while the account is open and the Child’s profile remains, and we delete it, together with the Child’s activity records, when the account is closed or the profile is removed. We delete each record of the Child’s activity, including filtering events, application use, screen-time and rule-enforcement events, records of when the App was installed or deactivated, the IP address collected with a download, and the information sent with an update check, twelve (12) months after we collect it, or sooner when it is no longer reasonably necessary for the purpose for which we collected it. We use reasonable measures to protect a Child’s information from unauthorized access or use while we delete it. After we delete a Child’s information, copies may remain in routine backups for up to ninety (90) days. We may keep information longer where applicable law requires it or where it is subject to a legal hold.

Deactivating or Removing the App

A Parent may deactivate the App on a Child’s device at any time through the Parent’s account. While the App is deactivated, it does not filter the device’s domain requests and collects no information from that device other than whether the App remains installed.

On Apple devices, the App cannot prevent its own removal. If the App is removed from a Child’s Apple device while it is active, we send the Parent a push notification when our systems detect the removal, which may be delayed while the device is turned off or offline. On Android and Windows devices, the App can be removed only by entering a PIN that we provide to the Parent, although resetting the device or other means outside our control may remove it. If the account is closed while the App remains installed on any device, the App stops filtering that device and stops collecting information from it. A Parent who plans to close the account should first remove the App from each device, using the PIN for each Android or Windows device.

Deactivating the App stops collection from that device, other than whether the App remains installed, and removing the App stops all collection from that device. Information already collected from the device is retained and deleted as described under Retention of a Child’s Information.

Operator Contact Information

SafeNet Technology LLC is the operator that collects and maintains personal information from a Child through the Services. You may reach us at SafeNet Technology LLC, 513 Ragersville Road NW, Sugarcreek, Ohio 44681; by phone at 234-354-2029; or by email at wecare@safenettechnology.com.

Anyone Else Under 18

Apart from the information the App collects from a Child’s device with the Parent’s consent, and the IP address collected with a download from our Website and the information the App sends with an update check before pairing, as described under Downloading and Pairing the App, we do not knowingly collect personal information from anyone under 18. If you are under 18 and are not a Child whose device a Parent manages through the App, do not use or provide any information through our Services or any of their features, including your name, address, telephone number, email address, or any other information by which you might be identified. If we learn that we have collected personal information from anyone under 18 other than as described in this section, we will delete that information. If you believe we might have information from or about a Child or anyone else under 18, please contact us at wecare@safenettechnology.com.

Personal Information We Collect

Information We Collect

We collect and use different types of information from and about you, including:

Information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual (“Personal Information”).
Non-personal information that does not directly or indirectly reveal your identity, such as demographic information, statistics, or aggregated information. We may derive non-personal statistical or aggregated data from Personal Information; for example, we may aggregate Personal Information to calculate the percentage of users accessing a specific feature of the Services.
Technical information, including the Internet protocol (“IP”) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform. In some jurisdictions, an IP address is considered Personal Information.
Details about your interactions with the Services, including full Uniform Resource Locators (“URLs”), clickstream information to, through, and from our Services (including date and time), pages or features viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), or methods used to browse away from the page.

Personal Information does not include:

Publicly available information from government records.
Deidentified or aggregated information.

If we combine or connect non-personal, demographic, or technical data with Personal Information so that it directly or indirectly identifies an individual, we treat the combined information as Personal Information. The information the App collects from a Child’s device is described in Children’s Privacy above.

How We Collect Your Personal Information

Direct Collection of Personal Information

The information we collect on or through our Services, or directly from you through other means, may include:

Information that you provide by filling in forms on our Services.
Records and copies of your correspondence (including email address) if you contact us.
Your search queries on the Services.
Information submitted when you report a problem with our Services.
Information submitted when you request further services.
Information used to create your user account.
Information used to subscribe to one or more of our services.
Details of transactions you carry out through our Services, including your subscription and its payments. You must provide a payment method to start a subscription, including a free trial.
Information provided while using any other interactive features of our Services.

Automated Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Services, including traffic data, logs, other communication data, and the resources that you access and use through the Services.
Information about your computer or device and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to operate, secure, and improve our Services, including by enabling us to:

Keep you signed in to your account.
Keep the registration and checkout process working correctly.
Process subscription payments and keep the Services secure.
Estimate our audience size and usage patterns.

We may use the following automatic data collection technologies through the Services:

Cookies. A cookie is a small file placed on your device by your browser. We use an essential authentication cookie, called adm_token, that keeps you signed in to your account. The adm_token cookie is HTTP-only, is transmitted securely, and expires after eight hours. During registration and checkout, we also use temporary browser session storage so that the process can continue correctly. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you refuse the adm_token cookie, you will not be able to sign in to your account. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For further information, visit https://allaboutcookies.org.
Analytics. We use Google Analytics 4, an analytics service provided by Google, to understand in aggregate how visitors use our Website, including page visits, device and browser type, and statistics about how visitors interact with the Website. Google Analytics uses cookies to collect this information and reports it to us. We do not use any analytics service other than Google Analytics 4. We do not use advertising pixels or session-recording tools.
Payments. We use Stripe’s hosted checkout page and billing portal for subscription payments, and Stripe processes your payment information to complete those payments for us. Stripe may also use its own security, fraud-prevention, and payment-processing cookies. Stripe’s Privacy Policy, available at https://stripe.com/privacy, not this Privacy Notice, governs Stripe’s use of those cookies.

How We Use Your Personal Information

We use information that we collect about you or that you provide to us, including any Personal Information, to:

Present our Services and their contents to you.
Provide you with information, products, or services that you request from us.
Fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to subscribe to the Services, we will use that information to process your payments and provide the Services. We may also save your information to process the renewal of your subscription.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Fulfill any other purpose for which you provide it.
Notify you about changes to our Services or any products or services we offer or provide through them.
Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about users of the Services is among the assets transferred. A Child’s information is transferred to a successor only subject to the commitments in Children’s Privacy.
Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. We disclose a Child’s information to authorities only where the law requires it.
Carry out any purpose described to you when we collected your Personal Information.
Allow you to participate in interactive features of our Services.
Any other purpose with your consent.

We may also use your information to contact you by email about our goods and services that may be of interest to you. If you have agreed to receive marketing, you may always opt out at a later date. If you no longer wish to be contacted for marketing purposes, please contact us at wecare@safenettechnology.com.

Who We Disclose Your Personal Information To

We may disclose your Personal Information to third parties as described in this Privacy Notice. We do not sell Personal Information, and we do not share it for targeted or cross-context behavioral advertising.

We may also share your Personal Information:

To service providers and vendors who process Personal Information on our behalf and under our instructions to support the Services, including analytics, hosting, messaging delivery, and payment processing. Our service providers include Google, which provides Google Analytics for website analytics, and Stripe, which processes subscription payments. Stripe’s use of its own cookies is described in Automated Collection Technologies.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request. We disclose a Child’s information to authorities only where the law requires it.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about users of the Services is among the assets transferred. A Child’s information is transferred to a successor only subject to the commitments in Children’s Privacy.
To enforce or apply our Terms of Use, our Subscription Agreement, and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SafeNet Technology LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection. We do not exchange a Child’s information with other companies for this purpose.

We may share non-personal information without restriction.

Your Rights and Choices

Tracking Technologies and Your Choices

You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some features of our Services may be inaccessible or not function properly. If you refuse the adm_token authentication cookie, you will not be able to sign in to your account. Some browsers include a “Do Not Track” (“DNT”) setting that can send a signal to the online services you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Services may not respond to all browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls described in this Privacy Notice.

Promotional Offers

If you do not wish to have your contact information used to promote our products or services, you can opt out by logging into your account and adjusting your account settings and preferences, or by sending us an email stating your request to wecare@safenettechnology.com. If we have sent you a promotional email, you may reply to it with a request to be excluded from future email distributions. This opt-out does not apply to information provided to us as a result of registration, account management, services provided, or other transactions.

Accessing and Correcting Your Personal Information

You can access, review, and change your Personal Information by logging into the Services and visiting your account profile page. You may also send us an email at wecare@safenettechnology.com to request access to, correct, or delete Personal Information that you have provided to us. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions. If we cannot delete your Personal Information except by also deleting your user account, we will delete your user account upon request to delete your Personal Information.

Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your Personal Information, including:

Access and Data Portability. You may confirm whether we process your Personal Information and access a copy of the Personal Information we process. To the extent feasible and required by your state’s law, data will be provided in a portable format.
Correction. You may request that we correct inaccuracies in your Personal Information that we maintain, taking into account the information’s nature and the purpose of processing it.
Deletion. You may request that we delete Personal Information about you that we maintain, subject to certain exceptions under applicable law.
Opt-Out of Sales, Targeted Advertising, and Certain Profiling. You may request that we not use your Personal Information for these purposes. Some states may also grant you the ability to learn more about or challenge decisions produced by automated profiling that have a legal or similarly significant effect on you.

The exact scope of these rights varies by state, and there are exceptions under which we may not be obligated to fulfill a given request.

To exercise any of these rights, please email us at wecare@safenettechnology.com. To appeal a decision we make regarding your rights request, please email us at wecare@safenettechnology.com with a description of your initial request and the reason you believe our determination was incorrect. We will inform you in writing of any action we take in response to your appeal and, if we decline to change our decision, how you may submit a complaint to your state’s attorney general.

Some browsers and browser extensions support the Global Privacy Control (“GPC”), which can send a signal indicating your request to opt out of certain types of data processing, including data “sales” as defined under certain state laws. When we detect a GPC signal, we will make reasonable efforts to respect the choice it indicates, as required by applicable law.

Nevada Residents

Nevada provides its residents with a limited right to opt out of certain Personal Information sales. Residents who wish to exercise this sale opt-out right may submit a request by emailing us at wecare@safenettechnology.com, although we do not sell covered information. Google, which provides Google Analytics, and Stripe, which processes subscription payments, set cookies through the Services, as described in Automated Collection Technologies. We do not allow any other third party to collect covered information about a consumer’s online activities over time and across different websites or online services through the Services.

How We Protect Your Personal Information

We employ physical, procedural, and technological security measures to help protect your information from unauthorized access or disclosure. We may use encryption, passwords, and physical security measures to help protect your information against unauthorized access and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Services.

Retention of Your Personal Information

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We do not anonymize a Child’s information for other business purposes; we delete it as Children’s Privacy describes. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. We maintain de-identified data in de-identified form, we do not attempt to re-identify it, and we contractually obligate any recipient of de-identified data to maintain it in de-identified form and not to attempt to re-identify it.

Changes to This Privacy Notice

We reserve the right to amend this Privacy Notice at our discretion and at any time. It is our policy to post any changes we make to this Privacy Notice on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website home page, through the App, and, where we have an email address for you, by email. The date this Privacy Notice was last revised is identified at the top of the page. When we make changes to this Privacy Notice, we will post the updated Privacy Notice through the Services and update its effective date. Material changes to the practices described in Children’s Privacy take effect for a Child’s information only after we obtain new verifiable parental consent. You are responsible for periodically visiting our Services and this Privacy Notice to check for any changes. Except as stated above regarding a Child’s information, your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this Privacy Notice, the ways in which SafeNet Technology LLC collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us by:

Emailing us at wecare@safenettechnology.com
Mailing us at SafeNet Technology LLC, 513 Ragersville Road NW, Sugarcreek, Ohio 44681
Calling us at 234-354-2029